MGM Resorts International
Provide excellent service consistent with the property’s core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Answer incoming guest and internal hotel calls, internal Housekeeping calls and outgoing calls, including radio communication.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
Contribute to a positive, empowering work environment by setting the example and consistency of day to day work habits.
Maintain confidentiality of department affairs.
Provide and maintain accurate occupancy information and events, provided by various resources on a monthly and weekly basis.
Be familiar with Hotel demographics, restaurant locations, and other pertinent areas of the propertyOffer added services whenever possible.
Record entries into the Maintenance Log and Runner Logrequestor’s name, time of call, date, room number, nature of request, and dispatches accordingly as necessary.
Prepare and print all Housekeeping H Department reports.
Input maintenance work orders into the Maintenance tracking systemLogs requestor’s name, time of call, date, room number, nature of request, and dispatch accordingly as necessary.
File Housekeeping Department forms and reports.
Contribute to the processes for employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Participate in processes that encompass the Company’s diversity commitment.
Work closely with supervisory and managerial staff to develop overall skills and growth.
Oversee the daily execution and distribution of departmental reports to ensure accuracy and completeness.
Analyze data and reports generated by the property and company to ensure proper execution of services.
Be knowledgeable of Department and Hotel goals.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
Be knowledgeable of Hotel information to answer guest inquiries.
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
Ensure Hotel property and equipment is properly used and maintained.
Performs all other job related duties as requested.
At least 1 year experience as a Status Board Operator or similar position.
At least 1 year previous customer service experience.
At least 1 year of experience handling multiple phone lines.
At least 1 year experience using Excel, Outlook, and Word.
Ability to take initiative and exhibit flexibility.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a luxury resort.
Previous experience working in a similar resort setting.
MGM Resorts International
Website : http://www.mgmresorts.com/
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 23 destinations are renowned for their winning combination of quality entertainment, luxurious facilities and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.