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Job Details

Communications Technician I

Company name
Digium, Inc.

Location
Pittsburgh, PA, United States

Employment Type
Full-Time

Industry
Media, Radio, It

Posted on
Jun 08, 2020

Valid Through
Sep 21, 2020

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Profile

Position Summary:

The Communications Technician I works in a call center environment under significant guidance and direction to provide technical and general support for all basic customer issues relating to wholesale VoIP and CPaaS operations. The ideal candidate will possess an analytical skillset, excellent communications skills, and excel at problem solving in high pressure situations.

Job Duties:

Work under significant guidance from the Technical Support Supervisor and Technical Support Program Coordinator for completion of day-to-day support duties

Provide Level I Support for all VI Products/Services

Perform TN testing on TNs reported by customers; LNP TN overflow testing

Take inbound calls and create trouble tickets based on customer reports

Participate/contribute to daily support meetings and provide accurate meeting minutes to the department

Create and email evening/late shift report to support staff as directed by Supervisor/Program Coordinator

Create and update wiki articles for both VI's customer-facing and internal knowledge base

Conduct self-directed research pertaining to VoIP, CPaaS, and other topics relevant to the department

Perform additional duties as assigned by Management

Preferred Qualifications:

Associates Degree from a technical school, college or university in Network Administration, or a closely related field

Customer service experience

Benefits:

We are proud to offer a comprehensive benefits package to eligible employees, which is designed to promote their personal well being as well as of their families. Sangoma not only offers a very competitive health benefits package including medical, dental and vision coverage, we also offer income protection benefits including life insurance, short term disability, and long term disability.

About Sangoma:

Sangoma Technologies is a trusted leader in value-based Unified Communications solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma is the primary developer and sponsor of the Asterisk and FreePBX projects and offers Voice over IP systems which enable businesses to achieve enhanced levels of collaboration, productivity, and ROI.

Company info

Digium, Inc.

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