Pittsburgh, PA, United States
Media, Radio, It
Jun 08, 2020
Sep 21, 2020
The Communications Technician I works in a call center environment under significant guidance and direction to provide technical and general support for all basic customer issues relating to wholesale VoIP and CPaaS operations. The ideal candidate will possess an analytical skillset, excellent communications skills, and excel at problem solving in high pressure situations.
Work under significant guidance from the Technical Support Supervisor and Technical Support Program Coordinator for completion of day-to-day support duties
Provide Level I Support for all VI Products/Services
Perform TN testing on TNs reported by customers; LNP TN overflow testing
Take inbound calls and create trouble tickets based on customer reports
Participate/contribute to daily support meetings and provide accurate meeting minutes to the department
Create and email evening/late shift report to support staff as directed by Supervisor/Program Coordinator
Create and update wiki articles for both VI's customer-facing and internal knowledge base
Conduct self-directed research pertaining to VoIP, CPaaS, and other topics relevant to the department
Perform additional duties as assigned by Management
Associates Degree from a technical school, college or university in Network Administration, or a closely related field
Customer service experience
We are proud to offer a comprehensive benefits package to eligible employees, which is designed to promote their personal well being as well as of their families. Sangoma not only offers a very competitive health benefits package including medical, dental and vision coverage, we also offer income protection benefits including life insurance, short term disability, and long term disability.
Sangoma Technologies is a trusted leader in value-based Unified Communications solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma is the primary developer and sponsor of the Asterisk and FreePBX projects and offers Voice over IP systems which enable businesses to achieve enhanced levels of collaboration, productivity, and ROI.