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Job Details

Communications Technician Represented

Location
Woodbine, MD

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Profile

Where others see barriers, we see opportunities.
Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers' needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can't be done alone.
It's a great time being SES.
SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, enterprise, mobility and government
We are a team of people coming from all across the globe who work together to make a real difference in the world.
We help to bridge the digital divide by connecting millions of people on the African continent.
We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the world's seas and ocean regions via our dedicated mobility beams
We distribute 7,400 channels to more than 1 billion people in 317 million homes.
We work together with our partners to develop new standards that transform how people consume and enjoy entertainment.
Communications Technician Represented
USA - Woodbine, MD
Your Job
The Communications Technician will communicate directly with customers and uplink operators. The technician will measure RF carriers and perform satellite carrier accesses at the SES Payload Management Operations Center (PMOC) in accordance with established access procedures. The technician will also document events and activities and troubleshoot satellite service anomalies.
Your Responsibilities
Communicate professionally with customers via telephone and email
Support customer requests (satellite accesses, trouble resolution, etc.)
Operate test equipment and computer/software applications to complete support tasks
Perform technical testing and evaluations as necessary (RF, EIRP, C/N, etc.)
Follow established processes and procedures
Analyze RF anomalies and troubleshoot troubles to resolution using logical methods
Document activities and events appropriately
Your Profile
Capable of problem solving - Can resolve difficult or complicated challenges
Decision maker - Possesses ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks
Ability to work in a fast-paced environment
Demonstrate excellent customer service skills
Formal technical training (satellite, RF engineering)
Minimum 2 years of experience in satellite communications and customer service, or equivalent technical training
Associates degree or technical school strongly desired
Demonstrated ability to operate an RF spectrum analyzer
Excellent written and verbal communication skills. Must be proficient in speaking, reading and writing the English language
Ability to prioritize tasks, isolate problems and return services back to normal operation quickly
Strong proficiency in Word, Excel, PowerPoint
Requires working nights, weekends, and holidays as job/schedule requires
This position requires ITAR access; All candidates must be US citizens or Permanent Residents
Requires a valid driver's license
We offer you
A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills
An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets
Promotion opportunities
A competitive compensation package linked to your performance and annual bonus linked to company performance
Internal & external training opportunities - including paid college and industry training
Medical, dental, vision, life insurance, HSA, FSA, wellness program
Free fitness/wellness coach
6% 401K match vest on day one
Company paid short- and long-term disability
25 vacation days per year
SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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