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Job Details

Status Board Operator - Housekeeping The Mirage

Company name
MGM Resorts International

Las Vegas, NV

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It is the primary responsibility of the STATUS BOARD OPERATOR – HOUSEKEEPING to receive incoming calls, dispatch calls, monitor the Hotel Service Optimization System (HotSOS), run reports using Opera Property Management System, and monitor Water Flushing Tracking. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Hotel Service Optimization System (HotSOS). Monitor all Housekeeping work to ensure timely completion.

Dispatch HotSOS service orders as necessary using telephones, radios, or HotSOS electronic dispatch.

Monitor HotSOS user accounts to ensure proper configuration with teams and devices (for example, USAMobility pagers).

Opera PMS (Property Management System). Run reports such as late checkouts, out of service rooms.

Work with Housekeeping Supervisors and the Front Desk team to resolve room status discrepancies between the Front Desk and Housekeeping.

Verify room status and guest information.

Water Flushing Tracking. Run a 3 day vacant report and save in file for tracking and audit purposes.

Assign all suites/rooms vacant for 3 days to water flushing teams.

Keep and maintain all records and documents for legal purposes.

Prepare reports using Microsoft Excel.

Receive and send reports using Microsoft Outlook email.

Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E.

Perform all other job related duties as requested.


At least 2 years of experience as a Status Board Operator or similar position, preferably in a large hotel/casino environment.

At least 2 years of previous customer service experience.

At least 1 year of experience handling multiple phone lines.

Excellent customer service skills.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

High school diploma or equivalent.

At least 2 years of experience using Microsoft Outlook, and Word.

Able to effectively communicate in English, in both written and oral forms.


Previous experience using the Hotel Service Optimization System (HotSOS).

Previous experience using the Opera Property Management System.

Conversational foreign language skills, especially Spanish.

Previous experience working in a similar resort setting.

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Company info

MGM Resorts International
Website :

Company Profile
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 23 destinations are renowned for their winning combination of quality entertainment, luxurious facilities and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.

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