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Job Details

Senior Park Police Communications Technician 13236 Grade C06

Company name
The Maryland-National Capital Park and Planning Commission

Riverdale, MD

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The Prince George's County Park Police Division, of the Maryland-National Capital Park and Planning Commission (M-NCPPC), is seeking applications for two

Senior Park Police Communications Technicians.


Senior Park Police Communications Technicians'

receive calls for Park Police service and determine the appropriate response.

Applicant Expectations:

Successfully complete an OTJ training program within one year.

Demonstrate strong communication and customer service skills.

Multi-task in a fast paced environment.

Perform duties under electronic monitoring to include the recording of all telephone conversations and radio transmissions.

Perform work assignments in a 24/7 environment. Expected to work rotating shifts (days, evenings, midnights), weekends and holidays.

Work in a confined office space.

May be exposed to frustrated and upset persons and life-threatening situations.

This position can be filled at the Senior Level (Grade C06, $40,897 - $68,983) or at the entry level (Grade C04, $32,941 - $56,366).

Examples of Important Duties

Receives calls for Park Police service. Obtains pertinent and accurate information from callers to determine exact nature of services required. Forward calls to appropriate agency as needed. Determines type of call based on limited or fragmented information, assigning call type and appropriate emergency or routine response code. Dispatches appropriate Park Police unit based on location. Enters and codes information in computer systems (e.g., computer aided dispatch (CAD) in real time.

Operates two-way radio to monitor and communicate emergency and routine radio traffic with Park Police units. Enters data in computer system to record office activity. Maintains current location and status of each unit. Monitors and operate mobile data terminals (MDT). Dispatches closest available unit to calls for service. Provides emergency services notification as needed. (e.g. fireboard, ambulance, or hazmat). Monitors M-NCPPC, county police, and emergency service radio channels.

Operates computer terminal and various computer systems (e.g., Maryland Inter-agency Law Enforcement Systems (MILES), National-Crime Information Center (NCIC), Motor Vehicle Administration to obtain information (e.g., criminal history, warrants, MVA data. Sends, receives and responds to teletype messages with other law enforcement agencies. Enters and maintains files for arrest warrants and solen property. Ensures confidentiality and security regulations are followed when accessing and disseminating information. Maintains impound data.

Contacts M_NCPPC staff and external agencies (e.g. county police, fire and rescue, towing companies) to provide information and relay messages. Operates alphanumeric and computerized paging systems to provide emergency notifications and incident updates to divisional and other M-NCPPC staff.

Monitors alarm systems and closed circuit cameras of assigned M-NCPPC facilities. Notifies Park Police units as appropriate.

Serves walk-in visitors requesting M-NCPPC and/or Park Police assistance. Issue visitor passes. Answers questions regarding Commission programs and functions and refers citizens to appropriate division or facility. Receives deliveries for Park Police personnel.

Assists in the maintenance of radio, telephone, cameras, and other equipment. Calls for service and repair of equipment.

Logs data (e.g., alarms, teletype messages, volunteer logs, part-time employment logs for officers, impounded vehicles). Maintains confidential files (e.g., log-sheets, line-ups, teletypes).

Minimum Qualifications

1. High school graduation or GED; and

2. Satisfactory completion of Park Police Communications Technician Program; and

3. Eighteen months of police communications experience; or

4. An equivalent combination of training and experience.

5. Successful completion of proficiency exam.

6. Good character (i.e., must pass background investigation)

7. Current Criminal Justice Information Systems (CJIS) certification.

Supplemental Information

Must have extensive knowledge of dispatching, supervision and federal, state and county laws and procedures pertaining to public safety communications.

Candidates must successfully pass typing and Criticall test and have a typing speed of at least 25 WPM.

Candidates must be able to successfully pass a local and national background investigation.

Must have a CJIS certification

and the skill in operating applicable software such as CAD, MILES and NCIC.



The following information is a summary of benefits extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long Term Disability plans.

Retirement Programs

Defined Benefit Plan (Mandatory Participation) - Plans A, B and E exclude FOP members.

Plan Employee Contribution

Plan A:

7% of base salary. Social Security Wage Base (SSWB) and 8% in excess of SSWB.

Plan B:

4% of base salary up to maximum Social Security Wage Base (SSWB) and7% in excess of SSWB.

Plan C:

9% of base salary. (FOP members only)

Plan D:

8% of base salary. (FOP members only)

Plan E:

4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.

Deferred Compensation ICMA-RC 457 plan (Optional)

Traditional and Roth IRAs (Optional)

Health Insurance Plans

(FOP Members Pay 20% for Medical, Prescription and Dental.) All others pay percentage below.

Medical -

Kaiser Permanente Health Maintenance Organization (HMO) - (15%)

UnitedHealthcare Choice Plus Point of Service (POS) - (20%)

UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) - (15%)

Prescription - CVS Caremark (retail and mail-order) - (15%)

Dental - United Concordia Preferred Provider Organization (PPO) - (20%)

Vision - VSP (Vision Service Plan) - (Commission Pays 80% of the Low Option Plan only)

Low, moderate, and high options are available. Frequency of covered services differs.

Flexible Spending Accounts

(Employee Pays 100%)

Medical Account - Maximum annual contribution: $2,550

Dependent Care Account - Maximum annual contribution: $5,000

Long-Term Disability Insurance

(Mandatory Participation)

Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)

Benefits paid at 66 2/3% of base salary, maximum of $6,000/month

Supplemental Long-Term Disability Insurance

(Employee Pays 100%)

Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000

Basic Life and AD&D Insurance

(Employee Pays 20%: Commission Pays 80%)

Two (2) times base salary; maximum benefit is $200,000 for each

Supplemental and Spouse/Dependent Life Insurance

(Employee Pays 100%)

Supplemental - 1,2,3,4,or 5 times base salary; maximum benefit is $750,000

Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000

Sick Leave Bank

(Eligible After One Year Probationary Period)

Employee contributes leave hours each year

Eligible for up to 66 work-days or 396 hours in 12-month period

Leave Programs

Annual: 15 days per year

Personal: 3 days per year (12 month waiting period)

Sick: 15 days per year

Holidays:10 days per year

Other Benefits

Credit Union

Tuition Assistance Program

Employee Assistance Plan

Wellness Program

Legal Services Plan

Work-Life Program

This summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at (see application details).

Company info

The Maryland-National Capital Park and Planning Commission
Website :

Company Profile
The Maryland-National Capital Park and Planning Commission is a bi-county agency empowered by the State of Maryland in 1927 to acquire, develop, maintain and administer a regional system of parks within Montgomery and Prince George's Counties, and to provide land use planning for the physical development of Prince George's and Montgomery counties. In addition, the Commission gained responsibility for the public recreation program in Prince George's County in 1970. The Commission consists of ten members, five appointed by Montgomery County and five by Prince George's County. The Commission coordinates and acts on matters of interest to both counties, and meets at least once a month. The members of the Commission from each county serve as separate Planning Boards to facilitate, review and administer the matters affecting their respective counties. The Commission administers a park system of more than 52,000 acres. It is composed of stream valley parks, large regional parks, neighborhood parks and park-school recreation areas. Its staff of career employees includes planners, park and recreation administrators, park police and administration staff. In addition, seasonal workers staff numerous park and recreation programs.

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